Villa Bugis contact numbers | Whatsapp: +62 81 236 832 838 | Office: +62 (361) 8476760 | Email : info@villabugis.com

VILLA SANTAI – SEMINYAK VILLA PRIVATE POOL

4 Bedroom | 4 Bathroom | Up To 8 Adults

Skip Rooboy
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Great villa in quiet location within easy walk to the beach and to ‘Eat Street’. Staff can’t do enough to assist. 4 separate bedrooms each with private bathroom with great pool in tropical setting.
Stesha Tan
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We are a family of 6 who stayed in Villa Santai and absolutely loved it! The villa is beautiful and looks exactly like what you see in the photos. Villa Santai was definitely the highlight of our trip! I would definitely love to visit your villas again the next time I visit Bali.
Geoff Travels
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A compound of several villas in a good location. walking distance from Jalan Petitenget and other streets full of bar, restaurants and shops. Also an easy ride from and to the airport with Jalan Sunset just nearby. A good place for family or friends gathering.
Mel Jordan
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Just a quick note of thanks. We had the most enjoyable week at villa santai, the villa was amazing & the staff were fantastic.
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Villa Santai is a gorgeous Seminyak villa private pool and tropical retreat right in the center of Seminyak. Its traditional thatched roof, terrazzo floors and furnishings make Villa Santai a great place for families or a group of friends to enjoy their holiday together, where they are close to where all the action is, but away from the noise.

Located in a secluded lane off Jalan Drupadi, Villa Santai is blessed with a fantastic location from which you can easily make the most of your visit to Bali. It’s close to, what’s known locally as ‘Eat Street’ where you’ll find a wide range of cafes, restaurants, shopping, spas and boutiques.

Just a few minutes walk away, is Jalan Dhyana Pura – a street rapidly gaining a reputation for its vibrant live music scene, quality restaurants and colourful shops. The beach too, is just a short walking distance from the villa. The excellent location of Villa Santai means that dining, shopping and spa facilities are all available within a radius of one kilometer for this fabulous Seminyak villa private pool!

The main pavilion of this Seminyak villa private pool, which also overlooks the pool, has an open plan living space, dining area and kitchen. This area is decorated with many beautiful local antique ornaments and artwork. The kitchen, which runs along the back of this area, is fully equipped with a gas stove, microwave, coffee maker, juicer, water dispenser, fridge-freezer and maxi bar, as well as cutlery, china and glassware.
In front of the kitchen is the relaxing living space with cozy sofas around a large TV which has access to over 50 international channels as well as a DVD player. The proximity of the dining table to this living area means that guests can enjoy a movie while they eat.

The four main bedrooms are all decorated similarly, three of them have king size bed, and one with twin single beds. All have generous wardrobe space and an en-suite bathroom with a shower, all overlooking the pool and tropical gardens. Two of these rooms are within separate guesthouses and have their own terraces as well as a small pond, a small fountain and beautiful lilies, situated between the two rooms.
There is also access to another small bedroom, designed for children, through this office room. The children’s bedroom houses two bunk-beds, and has a small en-suite bathroom attached.

Villa Santai has an infinity pool surrounded by lawn and gardens punctuated with palms and tropical plants. There is also a small pond and large vertical water feature in the villa, creating a peaceful atmosphere, where you can enjoy lounging underneath the gazebo, which is complete with coffee table. There is a large lawn area with lush tropical plants lining the walls, giving this villa a spacious feel, perfect for relaxing and enjoying your holiday

This Seminyak villa private pool is situated down a quiet gang off Jalan Drupadi called Gang Damai. A short walk will bring you to Jalan. Kayu Aya (Laksmana, or ‘Eat Street’), and into the centre of Seminyak, a fashionable area with an abundance of boutique shopping options, as well as numerous restaurants, spas, art galleries boutique shops and nightclubs. The beach is only a 15 minute walk from the villa, which is the perfect place to enjoy a stunning sunset. The villa is an oasis nestled in a quiet lane but conveniently only a stroll to everything you’ll need to make your holiday perfect.
There is also private parking available in front of this fabulous Seminyak villa private pool

  • 700 m2
  • 10 min. walk to beach
  • 25 min. drive to airport
  • 5 min. walk to Shopping, Restaurants, Spa and Massage
  • 3 Ensuite Bedroom with king sized beds
  • 1 Ensuite Bedroom with twin single beds (can be converted into a king bed)
  • 85m2 swimming pool | Shallow end 1,57m | Deep end 1,57m
  • Pool side bale with daybed
  • Outdoor BBQ bar
  • Air-conditioned bedrooms
  • Ceiling fans
  • Generous wardrobe space
  • Digital safety deposit boxes
  • Hairdryers
  • Pool-side sunbeds with umbrella
  • Outdoor pool shower
  • Towels
  • Big Screen TV with 50 international channels
  • One free baby cot and high chair (based on availability)
  • Fully-equipped kitchen
  • Refrigerator
  • Stove
  • Microwave
  • Toaster
  • Coffee Maker
  • Blender
  • Water dispenser
  • Ironing Board and Iron
  • Back-up generator
  • Private off-street parking
  • CCTV security
  • 24 hour manned security post

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    Click on 4 Bedroom Villa Seminyak to see some similar sized villas, or click on Seminyak Villas to see all our villas

    Why should you book this Seminyak Villa Private Pool?

    • Large Seminyak villa private pool great for families
    • Master bedroom with kids room can sleep 4 kids in 2 x 2 bunk beds (small additional charge)
    • Beautiful interior design
    • Tastefully outfitted furniture and furnishings
    • Lush expansive landscaped gardens with beautifully manicured lawns
    Important Information About All Bookings:
    All rates for our villas other than IDR are indicative based on prevailing daily FX rates. All invoices will be issued in IDR as required by Indonesian Law.
    • Government tax and service charge
    • Airport transfers
    • Daily breakfast
    • Free WiFi
    • Daily cleaning
    • Change of bed sheets and towels as required
    • Pool and garden maintenance
    • Purified drinking water
    • Drinks and groceries shopping service (non alcohol only)
    • Guest assistant services from 08:00 – 23:00
    • Daily housekeeping staff from 08:00 – 16:00
    • 24 hour manned security post and a safe in each room
    • Welcome drink and cool towel upon arrival

    * Note: – For “Red Hot Deals”, transfers and breakfast inclusions may differ – contact us for more information.

    • Laundry and dry cleaning services (at cost)
    • An extra bed can be made available for IDR 500.000 nett/night, maximum 2 Extra beds per Villa.
    • One free baby cot (based on availability), any additional cot available at IDR 100.000 Nett/night
    • Children care services including experienced babysitters are available at IDR 100.000 Nett/hours
    • Pool fencing available at IDR 250.000 to IDR 350.000++/night depending on pool size.

    Please visit ‘Villa Services’ under ‘Your Stay’ heading, for more In-Villa Services.

    • Minimum Stay 3 nights – 5 nights during High and Peak Season
    • Low Season is 6 January – 15 March and 1 December – 19 December
    • Shoulder Season is 16 March – 15 May and 1 October – 30 November
    • High Season is 16 May – 30 September
    • Peak Season is 20 December – 5 January
    Villa Santai Happy Guest

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    23 thoughts on “Villa Santai Seminyak”

    1. The staff were absolutely wonderful at accommodating us both for check in and check out and also offered us a late check out as we flew out at 11pm. Little things like that are very much appreciated and noticed.

    2. Google Business
      Loved our stay at Villa Santai!! It was perfect for our large group of 9. The grounds are so well kept and a beautiful lush garden to admire. The breakfast everyday was delicious and fresh. Staff were incredible special thanks to Yasti Wyan and Putu. The pool was great and a nice temp. The only reason I have not given 5 stars is due to our whole group noting the beds are quite hard and could do with matress toppers and better pillows as they were also quite stiff. Mozzie nets were great additions in the bedrooms as we did find there were plenty of mozzies around due to the vacant block next door possibly. But otherwise it was perfect and we had the best time and will book again next year 😊

    3. Every member of staff that visited the villa was just lovely & always happy to help with anything we needed – No issues other than wishing we could stay longer. Can\’t thank the staff enough for making our stay so enjoyable & truly memorable.

    4. Google Business
      We had the most amazing experience at Villa Santai. The staff were lovely, approachable, and always ready to help, making us feel truly welcome. The location was great, the villa itself was clean & well-maintained, The comfortable rooms, stunning gardens, and heavenly pool made our experience unforgettable. The fantastic breakfast served was a great start to our day Thank you to the staff at Villa Santai for such a delightful stay.

    5. Dec 26, 2023 – Booking.com

      Good location, nicely designed green villa ambience – comfortable and clean. Well thought of facilities like mosquito nets and repellants, well equipped kitchen, clean pool and ambient fountains with koi pond. Close to beach and the main market with several facilities nearby. Villa arranged free airport pick-ups for us and had night guards after 9pm.

    6. Sept 21, 2023 – Google Business
      The rooms are spacious,very clean.The staff is very good,they helped us in absolutely everything,thank you so much.

    7. Aug 30, 2023 – Google Business
      The villa is huge, pool and garden was beautiful and closed to Canggu. There is a new shortcut nearby that can lead you to canggu faster than usual.

    8. Jan 26, 2020 at 07:54 am – TripAdvisor

      Just spent a week in Villa Santai with my family and we could not have enjoyed ourselves more. The friendly and extremely kind staff made our stay extra special, gardens and pool were constantly attended to, daily cleaning, delicious in-house breakfasts, and even a song and cake for my sisters birthday. 24/7 security and safes in each room for belongings and bug repellants provided to combat the mozzies. could not recommend this place more.

    9. Jan 10, 2019 at 07:55 am – TripAdvisor & Facebook

      We stay at villa Santai
      We stayed at villa Santai from the 31/12/19 to the 8/1/2020. The villa was amazing.
      Was very clean and lots and of room for the family of 13. The staff were only to happy to help us with anything we need. Breakfast always on the table at the time we requested. Just like to say thank you Villa Bugis and your staff for making our stay pleasurable. OUTSTANDING EFFORT👍👌

    10. Nov 02, 2019 at 06:22 pm – Google Business

      Great villa… superb place.. nice service.. indian breakfast also served.. nice location near to seminyak..

    11. Aug 02, 2019 at 04:32 am – TripAdvisor

      Highlight of our trip was this accommodation we stayed at Villa Santai and villa Saphir staff were so helpful anything we needed they made it possible . Also without telling them saw that it was one of the guys birthday and made him a complementary birthday cake which was amazing. The villa itself was absolutely beautiful and we would definitely return.
      Thanks Villa Bugis
      From Mr.Sam Mr.Blair Mr.Max Mr.Braden

    12. Nov 11, 2018 at 10:32 am – TripAdvisor

      The villa is well managed and have a lot of personal touch on the services. I like their custom made breakfast, made to order. The place is surrounded by trees so you have the privacy. Price performance is very good. Highly recommend for family vacations.

    13. Sept 27, 2018 at 02:21 pm – TripAdvisor

      Villa Santai is located in Seminyak. It is a beautiful villa with 4 main bedrooms – 3 opening up into the pool, 1 into the kitchen. The rooms each have a bathroom – 3 with outdoor showers and toilets, and 1 with an internal ensuite. The kitchen / dining room / living room is open plan, which overlooks the pool. The pool is huge! The breakfast is included and very tasty – there are 3 options (eggs and bacon, indonesian style, continental). The wifi is free and very fast. The concierge is fantastic – he greeted us when we arrived and offered a free grocery service (you just have to pay for the groceries). The entire place is very clean and housekeeping occurs daily. There is a dinner service available, which you can order dishes from. We hired a private chef (externally) to cook us dinner, which was very affordable and the food was absolutely delicious (PM me if you would like his phone details). The location is great – walking distance to local restaurants. We caught a Grab taxi to the pool bars, which only cost a few dollars. I would definitely stay at these villas again.

    14. August 28, 2018 at 11:52 am – TripAdvisor

      This was our second stay at Villa Bugis villas. This time it was beautiful Villa Santai with its amazing pool and gardens. The children loved it there and the gardens and rooms were very spacious. The service was impeccable and thank you to Made, Wayan and the wonderful Nyoman who tended to our every need. We will certainly be back hopefully soon.

    15. This was our first stay in a villa after 6 stays in resort in Bali. The staff were great to deal with and took care of our requests very quickly. I would recomend Villa Santai to anyone wanting a peacful enviroment and pleasant staff to help you at any time.

    16. Great stay with very nice private pool and Jacuzzi. Rooms were spacious and comfortable. Service was very good as well! However, cleanliness of the room can be improved as bugs were found in room. And location of villa is secluded, taxi could not find its way to the villa.

    17. Great villa in quiet location within easy walk to the beach and to ‘Eat Street’. Staff can’t do enough to assist. 4 separate bedrooms each with private bathroom with great pool in tropical setting.

    18. We are a family of 6 who stayed in Villa Santai and absolutely loved it! The villa is beautiful and looks exactly like what you see in the photos. Villa Santai was definitely the highlight of our trip!

      Villa Bugis have been a great host and have got everything sorted out nicely for our stay in Bali. The team always respond quick to our queries and have been extremely helpful to us throughout this whole time.

      The pool in Villa Santai was big and lovely, rooms and shower rooms were big and spacious too. Kitchen was fully equipped and we loved the fact that there’s a water dispenser in the villa!

      The location was great; away from the hustle and bustle of Seminyak but within walking distance to town and the beach. We have a quiet corridor to ourselves, and there’s always securities around guarding the villas.

      Best part: The service provided by the staff of Villa Bugis was first class. From the emails to the goodbye at the airport, we could not find anything negative at every encounter with the staff. All of them were trustworthy and provided excellent and genuine service to us. They always carry a smile on their faces.

      We would like to give a special shout out to Komang, our driver whom we all love! He was lovely, a very humble guy who is so accommodating to us throughout our whole trip. Special shout out to Ketut and Yulia too who have been very nice and helpful to us. Didn’t get the rest of the names but all of them were great!

      Many thanks again Pete for giving us such a wonderful stay. I would definitely love to visit your villas again the next time I visit Bali.

    19. A compound of several villas in a good location. walking distance from Jalan Petitenget and other streets full of bar, restaurants and shops.
      Also an easy ride from and to the airport with Jalan Sunset just nearby.

      The Villa Santai is a 4 bedroom villa, nicely arranged around a large pool and still some space around. The villa itself has a great lay out with a big living space opened on the pool.
      The villa is comfortable, not the most luxurious but reasonably equipped and and in OK conditions.

      The service is good, breakfast is served at your choice of time and has an ok choice.

      A good place for family or friends gathering.

    20. Just a quick note of thanks. We had the most enjoyable week at villa santai, the villa was amazing & the staff were fantastic.

    21. We recently stayed in Villa Santai and had the most wonderful holiday. Ketut and the rest of the staff were so welcoming and very helpful and polite. The villa was beautiful and we really enjoyed our stay. We have done nothing but boast about the villa since we returned to Australia and we have many friends and family interested in not only coming to Bali but staying at one of your wonderful villas. I am already looking at planning another trip for 2014. Many thanks for a beautiful relaxing holiday.

    22. Our arrival transport & checkin was prompt and friendly.
      Villa was kept clean at all times, always cleaned and fresh.
      Villa facilities catered for all our needs. Always friendly and helpful staff. Everything we needed was available. Thank you.
      We loved our stay at the villa. Gardens were beautiful memorable – would like to come back.
      Any request however small was carried out without any problems. All staff were always helpful with suggestions.
      Our Housekeeper Putu and her staff were always helpful, friendly and no request was too small to do for us. Our security staff were always friendly and helpful.
      We would like to come back and enjoy the beauty of the villa and the friendliness of the staff.

    Villa Bugis Give Back To The Community

    If all the above was not reason enough to stay with us, perhaps you would like to know how your booking with us gives back to Bali, through the Damara Bali Foundation, and support Bali while you enjoy your stay in our beautiful villas.

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    Villa Bugis Terms & Conditions

    The following Terms and Conditions apply to all bookings for villas managed by Villa Bugis and all villas that are marketed under the brand name Villa Bugis. By paying a deposit you confirm that you have read, understood and accepted our Terms and Conditions.

    STANDARD INCLUSIONS

    • Government tax and service charge
    • Airport transfers
    • Daily breakfast
    • Free WiFi
    • Daily cleaning
    • Change of bed sheets and towels as required
    • Pool and garden maintenance
    • Purified drinking water
    • Drinks and groceries shopping service (non alcohol only)
    • Guest assistant services from 08:00 – 23:00
    • Daily housekeeping staff from 08:00 – 16:00
    • 24 hour manned security post and a safe in each room
    • Welcome drink and cool towel upon arrival

    * Note: – For “Red Hot Deals”, transfers and breakfast inclusions may differ – contact us for more information.

    • Laundry and dry cleaning services (at cost)
    • An extra bed can be made available for IDR 500.000 nett/night, maximum 2 Extra beds per Villa.
    • One free baby cot (based on availability), any additional cot available at IDR 100.000 Nett/night
    • Children care services including experienced babysitters are available at IDR 100.000 Nett/hours
    • Pool fencing available at IDR 250.000 to IDR 350.000++/night depending on pool size.

    Please visit ‘Villa Services’ under ‘Your Stay’ heading, for more In-Villa Services.

    • Minimum Stay 3 nights – 5 nights during High and Peak Season
    • Low Season is 6 January – 15 March and 1 December – 19 December
    • Shoulder Season is 16 March – 15 May and 1 October – 30 November
    • High Season is 16 May – 30 September
    • Peak Season is 20 December – 5 January
    According to Indonesian Law, from 01 July 2015, all invoices will be issued in Indonesian Rupiah (IDR).

     

    RESERVATION

    Upon confirming a booking, the management will email a reservation confirmation and request the deposit to be paid.An initial deposit invoice will be issued, requesting a deposit to be paid within 3 business days in order to hold the booking, after which, if payment has not been received, the booking may be released.

    50% deposit is required to hold the booking and the balance is to be settled  prior to 30 days before arrival. For bookings made less than 30 days prior to arrival, payment must be made in full.

    The guest will be invoiced for the remaining balance, and will have 3 days after the invoice is sent to provide proof of payment. If the proof of payment is not received, the villa may be made available to others to find a replacement booking. If a replacement booking is found, the guest will be advised that their stay has been cancelled due to breach in terms and conditions of the booking, and any payments made, will be refunded, less any costs and difference in replacement booking amount. Otherwise the booking may be cancelled and deposit forfeited.

    For deposits, payment can be made by credit card or bank transfer.

    All card payments will be charged in Indonesian Rupiah, according to local regulations – the IDR amount will be shown on your statement in your cards currency, using your card provider’s exchange rate. Our Bank applies a 2.5% credit card processing fee. This applies to both debit and credit cards.

    For bank transfers, we need to receive the full amount into our account, so please ensure you apply the option to pay the bank fees at both ends. If the exact invoice amount net of fees is not received into our account, any balance remaining will be adjusted on your final invoice, to be settled upon check-in.

    With payment of the deposit, the customer agrees to theseTerms and Conditions and the management guarantees the reservation.

    For Balance payment  30 days before arrival, we accept credit card or bank transfer. 

     

     
    All deposit and balance payments are  non-refundable under any circumstancesTravel Insurance claims are to be used in lieu of refunds. Not taking out Travel Insurance is assumed to be a conscious decision, and a risk accepted by each traveller.

    If an extra bed has been booked, and then subsequently cancelled, a cancellation fee of one nights extra bed rental is payable.

    Deposit payments which have been paid for one villa cannot be transferred to another villa, unless there is an exception which is approved by Villa Bugis Management.

    Changes can only be considered greater than 2 months prior to the original date of check in, and only one time, else management has the right to charge the original invoice amount.  A new invoice will be issued and a different price in Rupiah may apply to the new invoice (new rates might apply based on the season of the new date). The  deposit paid will be used towards payment of the new invoice. In the event of a no show as well as early departure, any payments made are non-refundable. We also strongly advise you to obtain travel insurance to cover unforeseen medical or travel issues. We also recommend obtaining travel insurance with the CFAR option “Cancellation For Any Reason” – it is inexpensive, at only a few dollars a day. Travel Insurance claims are to be used in lieu of refunds.

    Changes that can be considered on a case by case basis:

    Change the date of stay to have the check in date earlier than the original booking (based on availability)

    Change the date of stay to have the same stay length but the check in date is later than the original booking, max 12 Months from the original check in date (new rates might apply based on the season of the new date)

    Extend the stay (based on availability).

    Any approved shortening of stay must still comply with the minimum stay rules of 3 nights (5 nights in high and peak season)

    Upgrade the number of rooms used (based on availability) at an extra cost.

    A change in the actual villa booked will unlikely be considered under any circumstance

    All changes to an original booking are completely at the discretion of Villa Bugis, and Villa Bugis has no obligation to make any changes to the original booking. Any change to the original booking approved will not result in a reduction in the deposit paid, balance paid, or balance due, which is why travel insurance is so important to obtain upon booking.

    An administration fee of $25.00 will apply to all booking amendments. Should you leave earlier than expected, full payment will still be required. Bookings made through third party providers are subject to the cancellation policy stated by that service.

    MINIMUM STAYS, CHECK-IN AND CHECK- OUT TIMES, AND RENTAL RATES

    The minimum stay is generally 3 nights (5 nights in high and peak season). Check in time is from 2pm and check out time is before 12 noon. A late check out can be booked at half the daily rate, subject to availability. Rental rates vary according to the season and are subject to change without notice; the customer is advised to check the applicable rates on our website before making a booking. We do not accept arrival or departures on Nyepi Day

    The maximum number of people per villa is the equivalent of 2 people per bedroom – e.g. for a 3 bedroom, maximum is 6 people. Infants can of course be catered for with baby cots, and small children may also be permitted to stay in a bedroom with parents, at the discretion of management. More than 2 people per bedroom can of course be considered, with the addition of extra beds – the maximum per villa being on a case by case basis.

    Extra person policy:

    • Adults stay – extra bed/transport and breakfast – IDR500.000/person/night
    • Children ages 0 – 11 without an extra bed are free of charge, but if they require breakfast, it can be supplied at an additional charge of 80K per person.
    • Children ages 12 and up will be considered as an adult and require an extra bed

    Minimum stay age and booking on behalf of others:

    Bookings cannot be made by, or on behalf of other persons without prior agreement with management.  If a booking was made by credit card, the card used for the booking must be presented, or check in may be refused.

    No bookings will be accepted by guests under the age of 25 without prior management approval on a case by case basis. A larger security deposit may be requested. If such bookings as above are made without management approval, they may be cancelled by management at any time and any monies paid non refundable

     

    INSURANCE

     

    The customer is strongly advised to have travel insurance, for the unlikely event of any illness, accident, loss of personal items or other travel related contingencies during their travel or stay in Bali, and particularly covering natural disasters. Travel Insurance claims are to be used in lieu of refunds

    The customer is strongly advised to have travel insurance, for the unlikely event of any illness, accident, loss of personal items or other travel related contingencies during their travel or stay in Bali, and particularly covering natural disasters. We also recommend obtaining travel insurance with the CFAR option “Cancellation For Any Reason” for situations that may not typically be covered by standard travel insurance policies.

    Travel Insurance claims are to be used in lieu of refunds.

     

    REGULATIONS 

     

    The customers need to be aware that they are required to comply with local laws and regulations. A copy of passports is required at check-in for police registration, and only registered guests can stay in the villa, else authorities impose high penalties. No drugs or any illegal activities are permitted on the premises. The guests need to show consideration regarding noise levels and to respect the privacy of other guests and neighbours. Any cost of dealing with police or other authorities is the responsibility of the customer. Pets are not permitted on the premises at all times. If guests do not show consideration to noise levels or proper behavior, they may also be given 2 warnings, after which, their stay may be terminated, and required to move out immediately, without any refund.

    PARTY POLICY

    1. Maximum capacity: 50 guests for standing dinner party and 40 guests for seated fine dining in our bigger villas – less in smaller villas

    2. Music with minimum volume allowed until 10PM – no additional sound systems are allowed. Our villas are situated in a quiet residential area and we respect our neighbours, the visitors and families in other villas and houses in the area

    3. Minimum stay 3 nights during low season and 5 nights during high and peak season

    4. In Bali for gatherings of people larger than the villa usually accommodates (e.g. for a party) there is a Banjar or Local Community fee of – IDR 2,000,000 applicable. This is not from our company, but local government rules. The money goes to the local Banjar or council and provides for a confirmation letter advising Banjar approval for the gathering, and also the provision of extra Balinese security (Pecalang) from the Banjar – if there is any complaint from a neighbour, we then have this backup already. There is also a small cleaning fee of IDR 500,000 for our staff to do an extra clean up after your event.

    DRONE USAGE

    Drones are not to be used on or around Villa Bugis properties without the prior permission of Villa Bugis Management.

    FIREWORKS

    Due to the flammable nature of many villa roofs, fireworks are strictly prohibited and may result in the immediate termination of stay without refund.

    RESPONSIBILITY

    The customer is responsible for any damage caused to the villa or its content during the stay, this includes damages caused by other people that the customer invites to the villa. Upon your arrival, we will also require a security deposit of IDR 3,000,000 to cover any damage or losses at the Villa during your stay. This may be paid in cash or credit card and cash deposits will be refunded at check out. Please note that we also receive cash equivalent in other currencies and will return in the same currency.

    Also, please note that currently cardver payment for security deposit is no longer available due to Bank regulation until further notice. Credit card payment is still possible, however there will be a 2.5% credit card fee and it can be refunded upon check out by cash IDR.

    It also can be refunded to your credit card but it may take a long time to post to your account, so please be aware that credit card refunds can take several weeks to process by the banks, and also the amount received might be different due fees, charges or the exchange rate which is totally outside of our control – if this is an issue for you, we suggest using cash.

    Please be advised that the villa owner or management is not responsible for any loss or damage to personal items, illness, injuries or accidents during your stay in our villas. Delay in arrival for any reason or changes in travel schedules cannot be compensated by the management. No responsibility can be taken for failure of machinery or equipment in the villa, but the management will aim to assist the customers in the best way possible and have any such problems rectified as quickly as possible. This includes services that depend on the performance of external providers such as electricity, cable TV and internet. The management does not accept responsibility for any events that are outside the control of the management, such as fire and severe weather.