RESERVATION

The guest will be invoiced for the remaining balance, and will have 3 days after the invoice is sent to provide proof of payment. If the proof of payment is not received, the villa may be made available to others to find a replacement booking. If a replacement booking is found, the guest will be advised that their stay has been cancelled due to breach in terms and conditions of the booking, and any payments made, will be refunded, less any costs and difference in replacement booking amount. Otherwise the booking may be cancelled and deposit forfeited.

For deposits, payment can be made by credit card or bank transfer.

All card payments will be charged in Indonesian Rupiah, according to local regulations – the IDR amount will be shown on your statement in your cards currency, using your card provider’s exchange rate. Our Bank applies a 2.5% credit card processing fee. This applies to both debit and credit cards.

For bank transfers, we need to receive the full amount into our account, so please ensure you apply the option to pay the bank fees at both ends. If the exact invoice amount net of fees is not received into our account, any balance remaining will be adjusted on your final invoice, to be settled upon check-in.

With payment of the deposit, the customer agrees to theseTerms and Conditions and the management guarantees the reservation.

For Balance payment  30 days before arrival, we accept credit card or bank transfer. 

If an extra bed has been booked, and then subsequently cancelled, a cancellation fee of one nights extra bed rental is payable.

Deposit payments which have been paid for one villa cannot be transferred to another villa, unless there is an exception which is approved by Villa Bugis Management.

Changes can only be considered greater than 2 months prior to the original date of check in, and only one time, else management has the right to charge the original invoice amount.  A new invoice will be issued and a different price in Rupiah may apply to the new invoice (new rates might apply based on the season of the new date). The  deposit paid will be used towards payment of the new invoice. In the event of a no show as well as early departure, any payments made are non-refundable. We also strongly advise you to obtain travel insurance to cover unforeseen medical or travel issues. We also recommend obtaining travel insurance with the CFAR option “Cancellation For Any Reason” – it is inexpensive, at only a few dollars a day. Travel Insurance claims are to be used in lieu of refunds.

Changes that can be considered on a case by case basis:

Change the date of stay to have the check in date earlier than the original booking (based on availability)

Change the date of stay to have the same stay length but the check in date is later than the original booking, max 12 Months from the original check in date (new rates might apply based on the season of the new date)

Extend the stay (based on availability).

Any approved shortening of stay must still comply with the minimum stay rules of 3 nights (5 nights in high and peak season)

Upgrade the number of rooms used (based on availability) at an extra cost.

A change in the actual villa booked will unlikely be considered under any circumstance

All changes to an original booking are completely at the discretion of Villa Bugis, and Villa Bugis has no obligation to make any changes to the original booking. Any change to the original booking approved will not result in a reduction in the deposit paid, balance paid, or balance due, which is why travel insurance is so important to obtain upon booking.

An administration fee of $25.00 will apply to all booking amendments. Should you leave earlier than expected, full payment will still be required. Bookings made through third party providers are subject to the cancellation policy stated by that service.

The customer is strongly advised to have travel insurance, for the unlikely event of any illness, accident, loss of personal items or other travel related contingencies during their travel or stay in Bali, and particularly covering natural disasters. Travel Insurance claims are to be used in lieu of refunds

The customer is strongly advised to have travel insurance, for the unlikely event of any illness, accident, loss of personal items or other travel related contingencies during their travel or stay in Bali, and particularly covering natural disasters. We also recommend obtaining travel insurance with the CFAR option “Cancellation For Any Reason” for situations that may not typically be covered by standard travel insurance policies.

Travel Insurance claims are to be used in lieu of refunds.

REGULATIONS 

The customers need to be aware that they are required to comply with local laws and regulations. A copy of passports is required at check-in for police registration, and only registered guests can stay in the villa, else authorities impose high penalties. No drugs or any illegal activities are permitted on the premises. The guests need to show consideration regarding noise levels and to respect the privacy of other guests and neighbours. Any cost of dealing with police or other authorities is the responsibility of the customer. Pets are not permitted on the premises at all times. If guests do not show consideration to noise levels or proper behavior, they may also be given 2 warnings, after which, their stay may be terminated, and required to move out immediately, without any refund.

1. Maximum capacity: 50 guests for standing dinner party and 40 guests for seated fine dining in our bigger villas – less in smaller villas

2. Music with minimum volume allowed until 10PM – no additional sound systems are allowed. Our villas are situated in a quiet residential area and we respect our neighbours, the visitors and families in other villas and houses in the area

3. Minimum stay 3 nights during low season and 5 nights during high and peak season

4. In Bali for gatherings of people larger than the villa usually accommodates (e.g. for a party) there is a Banjar or Local Community fee of – IDR 2,000,000 applicable. This is not from our company, but local government rules. The money goes to the local Banjar or council and provides for a confirmation letter advising Banjar approval for the gathering, and also the provision of extra Balinese security (Pecalang) from the Banjar – if there is any complaint from a neighbour, we then have this backup already. There is also a small cleaning fee of IDR 500,000 for our staff to do an extra clean up after your event.

Also, please note that currently cardver payment for security deposit is no longer available due to Bank regulation until further notice. Credit card payment is still possible, however there will be a 2.5% credit card fee and it can be refunded upon check out by cash IDR.

It also can be refunded to your credit card but it may take a long time to post to your account, so please be aware that credit card refunds can take several weeks to process by the banks, and also the amount received might be different due fees, charges or the exchange rate which is totally outside of our control – if this is an issue for you, we suggest using cash.

Please be advised that the villa owner or management is not responsible for any loss or damage to personal items, illness, injuries or accidents during your stay in our villas. Delay in arrival for any reason or changes in travel schedules cannot be compensated by the management. No responsibility can be taken for failure of machinery or equipment in the villa, but the management will aim to assist the customers in the best way possible and have any such problems rectified as quickly as possible. This includes services that depend on the performance of external providers such as electricity, cable TV and internet. The management does not accept responsibility for any events that are outside the control of the management, such as fire and severe weather.