The guest will be invoiced for the remaining balance, and will have 3 days after the invoice is sent to provide proof of payment. If the proof of payment is not received, the villa may be made available to others to find a replacement booking. If a replacement booking is found, the guest will be advised that their stay has been cancelled due to breach in terms and conditions of the booking, and any payments made, will be refunded, less any costs and difference in replacement booking amount. Otherwise the booking may be cancelled and deposit forfeited.

For deposits, payment can be made by credit card or bank transfer.

All card payments will be charged in Indonesian Rupiah, according to local regulations – the IDR amount will be shown on your statement in your cards currency, using your card provider’s exchange rate. Our Bank applies a 2.5% credit card processing fee. This applies to both debit and credit cards.

For bank transfers, we need to receive the full amount into our account, so please ensure you apply the option to pay the bank fees at both ends. If the exact invoice amount net of fees is not received into our account, any balance remaining will be adjusted on your final invoice, to be settled upon check-in.

With payment of the deposit, the customer agrees to theseTerms and Conditions and the management guarantees the reservation.

For Balance payment  30 days before arrival, we accept credit card or bank transfer.

If an extra bed has been booked, and then subsequently cancelled, a cancellation fee of one nights extra bed rental is payable.

Deposit payments which have been paid for one villa cannot be transferred to another villa, unless there is an exception which is approved by Villa Bugis Management.

Changes can only be considered greater than 2 months prior to the original date of check in, and only one time, else management has the right to charge the original invoice amount.  A new invoice will be issued and a different price in Rupiah may apply to the new invoice (new rates might apply based on the season of the new date). The  deposit paid will be used towards payment of the new invoice. In the event of a no show as well as early departure, any payments made are non-refundable. We also strongly advise you to obtain travel insurance to cover unforeseen medical or travel issues. We also recommend obtaining travel insurance with the CFAR option “Cancellation For Any Reason” – it is inexpensive, at only a few dollars a day. Travel Insurance claims are to be used in lieu of refunds.

Changes that can be considered on a case by case basis:

Change the date of stay to have the check in date earlier than the original booking (based on availability)

Change the date of stay to have the same stay length but the check in date is later than the original booking, max 12 Months from the original check in date (new rates might apply based on the season of the new date)

Extend the stay (based on availability).

Any approved shortening of stay must still comply with the minimum stay rules of 3 nights (5 nights in high and peak season)

Upgrade the number of rooms used (based on availability) at an extra cost.

A change in the actual villa booked will unlikely be considered under any circumstance

All changes to an original booking are completely at the discretion of Villa Bugis, and Villa Bugis has no obligation to make any changes to the original booking. Any change to the original booking approved will not result in a reduction in the deposit paid, balance paid, or balance due, which is why travel insurance is so important to obtain upon booking.

An administration fee of $25.00 will apply to all booking amendments. Should you leave earlier than expected, full payment will still be required. Bookings made through third party providers are subject to the cancellation policy stated by that service.

The maximum number of people per villa is the equivalent of 2 people per bedroom – e.g. for a 3 bedroom, maximum is 6 people. Infants can of course be catered for with baby cots, and small children may also be permitted to stay in a bedroom with parents, at the discretion of management. More than 2 people per bedroom can of course be considered, with the addition of extra beds – the maximum per villa being on a case by case basis.

Extra person policy:

• Adults stay – extra bed/transport and breakfast – IDR500.000/person/night
• Children ages 0 – 11 without an extra bed are free of charge, but if they require breakfast, it can be supplied at an additional charge of 80K per person.
• Children ages 12 and up will be considered as an adult and require an extra bed

Minimum stay age and booking on behalf of others:

Bookings cannot be made by, or on behalf of other persons without prior agreement with management.  If a booking was made by credit card, the card used for the booking must be presented, or check in may be refused.

No bookings will be accepted by guests under the age of 25 without prior management approval on a case by case basis. A larger security deposit may be requested. If such bookings as above are made without management approval, they may be cancelled by management at any time and any monies paid non refundable