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VILLA BUGIS FAQ

Everything You Need to Know Before Booking Your Villa Seminyak

We've been renting private pool villas in Seminyak for over 20 years and we've been asked every question you can think of. Here are the ones that come up most. If something isn't covered, contact us directly, we reply fast.

1. BOOKING, RATES & PAYMENTS

Q: WHAT IS THE BENEFIT OF BOOKING MY SEMINYAK VILLA DIRECTLY WITH VILLA BUGIS?

  • Best Price Guaranteed: Booking directly through our official website saves you up to 40% compared to online travel agencies (OTAs) and third-party platforms by completely cutting out middleman commissions.
  • Direct Property Access: You deal straight with our in-house property management team, ensuring faster communication, flexible adjustments, and exclusive promotional packages.
  • Zero Hidden Fees: The price you lock in includes full housekeeping, taxes, and service charges, with absolutely no surprise administrative or hidden cleaning fees at checkout.

Q: WHAT ARE YOUR MINIMUM STAY REQUIREMENTS AND SEASONAL DATES?

  • Low & Shoulder Seasons: A minimum stay of 3 nights applies.
  • Low Season: January 6 – March 30; November 1 – December 19.
  • Shoulder Season: March 31 – May 31; September 1 – October 31.
  • High & Peak Seasons: A minimum stay of 5 nights applies.
  • High Season: June 1 – August 31.
  • Peak Season: December 20 – January 5.

Q: WHAT IS YOUR DEPOSIT AND PAYMENT SCHEDULE?

  • Securing Your Villa: A 30% deposit is required within 3 business days of receiving your initial invoice to hold your reservation, otherwise the booking may be released.
  • Balance Payment: The remaining 70% balance must be fully settled at least 30 days prior to your arrival date.
  • Accepted Payment Methods: We accept secure credit card payments (Visa or Mastercard) or direct bank transfers for your convenience.

Q: WHAT IS YOUR CANCELLATION AND BOOKING AMENDMENT POLICY?

  • Low & Shoulder Seasons (BAR Rates): Fully refundable if cancelled 30+ days before arrival. Cancellations between 29–7 days incur a 1-night fee; 6–3 days incur a 50% fee; and 100% fee within 2 days of arrival.
  • High Season (BAR Rates): Fully refundable if cancelled 45+ days before arrival. Cancellations between 44–14 days incur a 1-night fee; 13–7 days incur a 50% fee; and 100% fee within 6 days of arrival.
  • Peak Season (BAR Rates): Fully refundable if cancelled 60+ days before arrival. Cancellations between 59–21 days incur a 50% fee; 100% fee within 20 days of arrival.
  • Non-Refundable Promo Rates: Discounted promotional rates are strictly non-refundable and non-modifiable once booked.
  • Travel Insurance Recommendation: We strongly advise purchasing comprehensive travel insurance, including a Cancel For Any Reason (CFAR) policy, at the time of booking to protect against unexpected trip modifications.

2. ARRIVAL, DEPARTURE & LOGISTICS

Q: WHAT ARE YOUR STANDARD CHECK-IN AND CHECK-OUT TIMES?

  • Check-In Time: From 2:00 PM onwards.
  • Check-Out Time: Before 12:00 PM (Noon).
  • Late Check-Out Requests: Subject to villa availability, a late check-out up to 6:00 PM can be secured for a fee equal to half the daily rental rate.
  • Nyepi Day Notice: Please note that we cannot process any guest arrivals or departures on Nyepi Day (Bali's official Day of Silence), as the entire island closes down, including the airport.

Q: IS AN AIRPORT TRANSFER INCLUDED WITH MY VILLA BOOKING?

  • Seamless Airport Arrival: Yes, premium airport transfers are typically included with your direct booking to ensure your group travels smoothly from the terminal straight to your villa lounge.
  • Easy Flight Coordination: Simply provide your flight details to our reservation team prior to arrival, and a dedicated private driver will be waiting for you at the Ngurah Rai International Airport (DPS) arrivals hall.
  • Additional Island Transport: Our on-site guest services team can easily arrange additional private car drop-offs, full-day drivers for Ubud/Uluwatu day trips, or eco-friendly e-bike rentals during your stay.

3. IN-VILLA SERVICES, STAFF & AMENITIES

Q: WHAT DAILY SERVICES AND STAFF ARE INCLUDED DURING MY STAY?

  • Dedicated Villa Attendants: Every property features dedicated daily housekeeping and villa staff to handle cleaning, logistics, and turndown services so you can completely relax.
  • Professional Management Team: Backed by strict property maintenance schedules, on-site technical teams, and an experienced property manager, ensuring any issue is fixed immediately.
  • 24 Hours Service: Our Guest Assistance Team is available from 08:00 to 23:00 to help with anything you need, including groceries, transportation, and tour bookings.
  • After 23:00, our Security Team is available to assist with urgent requests, such as late-night pharmacy visits.
  • Just give us a call, we're here to help make your stay comfortable and stress-free.
  • Round-the-Clock Security: Enjoy absolute peace of mind with 24-hour on-site security guards stationed across all our central Seminyak villa clusters.

Q: HOW DOES DINING WORK? IS BREAKFAST INCLUDED?

  • Complimentary In-Villa Breakfast: Every direct booking includes a fresh, complimentary breakfast prepared by your personal villa staff and served table-side on your schedule.
  • Floating Breakfast Experience: Guests can request a memorable Balinese floating breakfast served right in their private swimming pool.
  • In-Villa Private Dining Menus: Order fresh lunch or dinner directly to your villa from our curated service menu.
  • Deadlines: Lunch orders must be placed one day in advance or at the latest at 9:00 AM on the same day; dinner orders must be submitted by 12:00 PM for same-day service.
  • Minimum Spend: A minimum spend of IDR 200K per person (minimum 2 persons) applies for food and beverages.

Q: CAN YOU ARRANGE IN-VILLA WELLNESS AND SPA TREATMENTS?

  • Poolside Pampering: Skip the hassle of coordinating group appointments across town. Our team can seamlessly arrange for professional therapists from Seminyak Spa Bali to deliver luxury treatments right inside your villa.
  • Full Service Spa Menu: Available treatments include traditional Balinese massages, specialized body scrubs, hydrating facials, and holistic therapies delivered right by your private pool or in your air-conditioned bedroom.
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CANCELLATION POLICY

1. BAR – Best Available Rate 

Cancellation Policy:

Low & Shoulder Seasons

  • Fully refundable if cancelled 30+ days before arrival.
  • Cancellation fee of 1 night if cancelled between 29–7 days before arrival.
  • Cancellation fee of 50% if cancelled between 6–3 days before arrival.
  • The cancellation fee of 100% if cancelled within 2 days of arrival.

High Seasons

  • Fully refundable if cancelled 45+ days before arrival.
  • Cancellation fee of 1 night if cancelled between 44–14 days before arrival.
  • Cancellation fee of 50% if cancelled between 13–7 days before arrival.
  • The cancellation fee of 100% if cancelled within 6 days of arrival.

Peak Seasons

  • Fully refundable if cancelled 60+ days before arrival.
  • Cancellation fee of 50% if cancelled between 59–21 days before arrival.
  • The cancellation fee of 100% if cancelled within 20 days of arrival.

2. Booking Amendments:

  • Based on Villa Availability and based on Best Availability Rates during the time of amendments requested.

3. Non-Refundable Rate Policy

  • This rate offers a discounted price but is strictly non-refundable.
  • No cancellations, modifications, or refunds are permitted once booked.
  • In case of no-show or early departure, full charges will apply.

4. General Terms for All Bookings: 

  • Travel Insurance is strongly recommended and should be purchased at the time of booking, including a CFAR (Cancellation for Any Reason) policy if available in your region.
  • Early Departures & No-Shows: Payments are non-refundable regardless of reason or notice.
  • Shortening Stays: Must still comply with minimum stay rules (3 nights low & shoulder season, 5 nights high & peak season period).
  • Extensions & Room Upgrades: Possible, based on availability and at additional cost.
  • Change the date of stay to have the same stay length but the check in date is later than the original booking, max 12 Months from the original check in date (new rates might apply based on the season of the new date)

5. All changes to an original booking are completely at the discretion of Villa Bugis

  • Villa Bugis has no obligation to make any changes to the original booking. Any change to the original booking approved will not result in a reduction in the deposit paid, balance paid, or balance due, which is why travel insurance is so important to obtain upon booking.
  • Amended booking which earlier check date, full payment will still be required. Bookings made by third-party providers are subject to the cancellation policy stated by those services.
  • A new invoice will be issued and a different price in Rupiah may apply to the new invoice (new rates might apply based on the season of the new date). The deposit paid will be used towards payment of the new invoice.