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Conservation Policy

Dear Guest,

As part of Villa Bugis commitment to the environment, we will change bathroom towels as necessary on your request.

  • A towel hanging up mean ‘I will use again’
  • A towel in the basket or on the floor ‘please change’

For your daily makeup removal needs, we have also provided a special ‘Eco Clean’ cloth, chemical-free and eco-friendly; just wet the cloth with water, wipe your face gently and watch the makeup dissolve!

During your stay, please kindly use these cloths for makeup removal instead of the white face cloths.

To clean the cloth, just use hand soap and warm water (do not launder).

It’s also our gift to you – take it home with you if you’d like!

Using these cloths will help reduce chemical usage in the laundry, therefore it’s more friendly to the environment, and will aldo be more efficient for makeup removal!

Thank you for helping us conserve!

Have a great stay!

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CANCELLATION POLICY

1. BAR – Best Available Rate 

Cancellation Policy:

Low & Shoulder Seasons

  • Fully refundable if cancelled 30+ days before arrival.
  • Cancellation fee of 1 night if cancelled between 29–7 days before arrival.
  • Cancellation fee of 50% if cancelled between 6–3 days before arrival.
  • The cancellation fee of 100% if cancelled within 2 days of arrival.

High Seasons

  • Fully refundable if cancelled 45+ days before arrival.
  • Cancellation fee of 1 night if cancelled between 44–14 days before arrival.
  • Cancellation fee of 50% if cancelled between 13–7 days before arrival.
  • The cancellation fee of 100% if cancelled within 6 days of arrival.

Peak Seasons

  • Fully refundable if cancelled 60+ days before arrival.
  • Cancellation fee of 50% if cancelled between 59–21 days before arrival.
  • The cancellation fee of 100% if cancelled within 20 days of arrival.

2. Booking Amendments:

  • Based on Villa Availability and based on Best Availability Rates during the time of amendments requested.

3. Non-Refundable Rate Policy

  • This rate offers a discounted price but is strictly non-refundable.
  • No cancellations, modifications, or refunds are permitted once booked.
  • In case of no-show or early departure, full charges will apply.

4. General Terms for All Bookings: 

  • Travel Insurance is strongly recommended and should be purchased at the time of booking, including a CFAR (Cancellation for Any Reason) policy if available in your region.
  • Early Departures & No-Shows: Payments are non-refundable regardless of reason or notice.
  • Shortening Stays: Must still comply with minimum stay rules (3 nights low & shoulder season, 5 nights high & peak season period).
  • Extensions & Room Upgrades: Possible, based on availability and at additional cost.
  • Change the date of stay to have the same stay length but the check in date is later than the original booking, max 12 Months from the original check in date (new rates might apply based on the season of the new date)

5. All changes to an original booking are completely at the discretion of Villa Bugis

  • Villa Bugis has no obligation to make any changes to the original booking. Any change to the original booking approved will not result in a reduction in the deposit paid, balance paid, or balance due, which is why travel insurance is so important to obtain upon booking.
  • Amended booking which earlier check date, full payment will still be required. Bookings made by third-party providers are subject to the cancellation policy stated by those services.
  • A new invoice will be issued and a different price in Rupiah may apply to the new invoice (new rates might apply based on the season of the new date). The deposit paid will be used towards payment of the new invoice.